Steps to Determine the Balance of a Gift Card
- Go to 'Sales' > 'Gift Cards'
- Enter gift card number
- Type the customers email into the search bar
- Sort by purchase date or initial balance
- Click on 'Invoices'
- Click on the 'All Invoices Tab'
- Click on the number under 'Order ID' to view the past purchases of that gift card
- If gift card is not found by this point, the customer will need to have the gift card swiped in the store to determine its balance
- Read off the number listed under 'Balance'.