Steps to Determine the Balance of a Gift Card

  1. Go to 'Sales' > 'Gift Cards'
  2. Enter gift card number
  3. Type the customers email into the search bar
  4. Sort by purchase date or initial balance
  5. Click on 'Invoices'
  6. Click on the 'All Invoices Tab'
  7. Click on the number under 'Order ID' to view the past purchases of that gift card
  8. If gift card is not found by this point, the customer will need to have the gift card swiped in the store to determine its balance
  9. Read off the number listed under 'Balance'.

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