Synopsis

At times, returns are common with the customer- retailer relationship. Processing a return is simple. Highline gives the option to process a return by customer name, product, or order number.

Steps to process a return

Step I- Find a Customer

  1. Select the 'Sales' Menu > Swipe Credit Card > Select the customer's order
  2. Scan the receipt barcode
  3. Search by customers name
  4. Under customer tab, utilize the search box

Step II

  1. The order will come up showing the past transaction
  2. Click on the 'Menu' icon > Click on 'Modify Order'
  3. Select item or items to return
  4. Scan the card used for this transaction. The refund will be reimbursed to that credit card
  5. Have the customer sign the screen
  6. Print or email receipt

Where to go from here?

Print Receipt
Email Receipt

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