Exchanges are sometimes a must for any retailer. Highline allows past returns and new purchases to be on the same order.

Steps to process an exchange

Step I- Find a Customer

  • Select the 'Sales' Menu > Swipe Credit Card > Select the customer's order
  • Scan the receipt barcode
  • Search by customers name
  • Under customer tab, utilize the search box

Step II

  1. The order will come up showing the transaction
  2. Click on the 'Menu' icon > Click on 'Modify Order'
  3. Subtract items that you want to return
  4. Click on the 'i' next to product. Add items to the order to exchange
  5. Swipe the Credit Card used for this transaction. The net difference will be charged to their card.
  6. Have the customer sign the screen
  7. Email or Print Receipt

Where to go from here?

Print Receipt
Email Receipt

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