If the store policy is to only give store credit then you will need to do the following to process a return where the purchase was on a credit card.
Steps to Return to a Gift Card
- To process a sale with a credit card see Tender a Credit Card
- To find the order the return is associated with see Search for a Customer's Order Via iOS Application or Search for a Customer's Order Via Receipt or Credit Card
- Select the 'i' button to the right of the order number you just found
- Select the 'Menu' icon
- Select 'Modify Order'
- Select the '-' button next to the item that is being returned
- Swipe the gift card
- It will display the amount being returned to the gift card (default is all of it, but it can be changed by pressing on the amount)
- Select 'Done'